Operação mensal: comissões, ranking, alertas, targets e badges
| Agente | Quality | Efficiency | Volume | Score |
|---|---|---|---|---|
| Joana Sampaio | 7.2 | 98.0 | 99.9 | 89.93 |
| Diogo Torres | 8.0 | 98.0 | 79.8 | 78.96 |
| Fabiana Leandro | 12.7 | 92.9 | 69.5 | 71.98 |
| # | Agente | Score | Comissão | CSAT | Tickets Replied | Messages | One Touch % | Calls | Inbound | Outbound | Tempo chamada |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Joana Sampaio | 89.93 | 46.67 € | - | 226.0 | 526.0 | 7.2% | 136.0 | 82.0 | 54.0 | 0m |
| 2 | Diogo Torres | 78.96 | 40.98 € | - | 159.0 | 440.0 | 8.0% | 117.0 | 57.0 | 60.0 | 0m |
| 3 | Fabiana Leandro | 71.98 | 37.35 € | - | 192.0 | 530.0 | 12.7% | 61.0 | 27.0 | 34.0 | 0m |
| Data | Fonte | Ficheiro | Tipo | Linhas |
|---|---|---|---|---|
| 2026-05-12 16:24:42 | aircall | total_calls_evolution.csv | total_calls_evolution | 21 |
| 2026-05-12 16:24:42 | aircall | tags_use_overview.csv | empty_or_invalid | 0 |
| 2026-05-12 16:24:42 | aircall | calls_by_last_participant.csv | calls_by_last_participant | 3 |
| 2026-05-12 16:24:42 | gorgias | 2026-04-01_2026-04-30-agents-metrics-2026-05-11.csv | agents_metrics | 3 |