Operação mensal: comissões, ranking, alertas, targets e badges
| Agente | Quality | Efficiency | Volume | Score |
|---|---|---|---|---|
| Fabiana Leandro | 7.2 | 100.0 | 92.7 | 82.8 |
| Joana Sampaio | 9.4 | 100.0 | 82.2 | 78.4 |
| Diogo Torres | 10.3 | 100.0 | 80.1 | 77.61 |
| # | Agente | Score | Comissão | CSAT | Tickets Replied | Messages | One Touch % | Calls | Inbound | Outbound | Tempo chamada |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Fabiana Leandro | 82.80 | 0.00 € | 3.89 | 240.0 | 679.0 | 8.8% | 86.0 | 52.0 | 34.0 | 0m |
| 2 | Joana Sampaio | 78.40 | 0.00 € | 4.5 | 190.0 | 418.0 | 11.8% | 110.0 | 65.0 | 45.0 | 0m |
| 3 | Diogo Torres | 77.61 | 0.00 € | 4.67 | 194.0 | 462.0 | 13.2% | 96.0 | 58.0 | 38.0 | 0m |
| Data | Fonte | Ficheiro | Tipo | Linhas |
|---|---|---|---|---|
| 2026-08-31 13:55:27 | aircall | total_calls_evolution.csv | total_calls_evolution | 27 |
| 2026-08-31 13:55:27 | aircall | tags_use_overview.csv | empty_or_invalid | 0 |
| 2026-08-31 13:55:27 | aircall | calls_by_last_participant.csv | calls_by_last_participant | 3 |
| 2026-08-31 13:55:27 | gorgias | 2026-07-01_2026-07-31-agents-metrics-2026-08-31.csv | agents_metrics | 3 |