Operação mensal: comissões, ranking, alertas, targets e badges
| Agente | Quality | Efficiency | Volume | Score |
|---|---|---|---|---|
| Diogo Torres | 6.6 | 95.1 | 100.0 | 84.04 |
| Joana Sampaio | 7.8 | 100.0 | 62.6 | 69.35 |
| Fabiana Leandro | 14.5 | 69.6 | 47.2 | 51.22 |
| # | Agente | Score | Comissão | CSAT | Tickets Replied | Messages | One Touch % | Calls | Inbound | Outbound | Tempo chamada |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Diogo Torres | 84.04 | 957.90 € | 4.7 | 243.0 | 578.0 | 7.6% | 183.0 | 88.0 | 95.0 | 0m |
| 2 | Joana Sampaio | 69.35 | 790.46 € | 4.36 | 177.0 | 399.0 | 9.4% | 82.0 | 45.0 | 37.0 | 0m |
| 3 | Fabiana Leandro | 51.22 | 583.81 € | 4.83 | 138.0 | 291.0 | 19.3% | 59.0 | 23.0 | 36.0 | 0m |
| Data | Fonte | Ficheiro | Tipo | Linhas |
|---|---|---|---|---|
| 2026-06-29 11:03:19 | aircall | total_calls_evolution.csv | total_calls_evolution | 23 |
| 2026-06-29 11:03:19 | aircall | tags_use_overview.csv | empty_or_invalid | 0 |
| 2026-06-29 11:03:19 | aircall | calls_by_last_participant.csv | calls_by_last_participant | 3 |
| 2026-06-29 11:03:19 | gorgias | 2026-05-01_2026-05-31-agents-metrics-2026-06-29.csv | agents_metrics | 3 |